Refund Policy
Last updated: November 2026
We want you guessing, not arguing about money. This policy covers every Just Guess This pass — a one-time purchase, with no fixed expiration date, that does not renew. Just Guess This is operated by Novologia Ltd, registered in Israel; all purchases are processed by Paddle (Paddle.com Market Ltd), our merchant of record, and refunds are provided in line with Paddle’s Buyer Terms.
14-day money-back guarantee
If you are unhappy with your purchase for any reason, you can request a full refund within 14 days of purchase — no conditions. Approved requests are returned by Paddle to your original payment method; depending on your bank, the money typically arrives within 5–10 business days.
What a refund does
A refunded pass ends. A refund is always of the whole purchase.
The 14-day money-back guarantee is separate from the minimum access we commit to if we ever discontinue Just Guess This: at least 90 days of access from the date of purchase, or an appropriate remedy if we cannot provide it (section 3 of our Terms).
How to request a refund
Either works:
- Email support@justguessthis.com from the address on your account and name the purchase, or
- Contact Paddle directly by replying to your Paddle receipt or via paddle.net.
Your statutory rights
This policy is in addition to any rights you hold under the consumer laws of your country, including rights concerning faulty digital content. Nothing here limits them.
Chargebacks
Before disputing a charge with your bank, please contact us or Paddle — a refund is faster for everyone.